From this screen, you can enter or change the following fields:
Name: Enter the name of the ticket priority being defined or modified. This is the name that will display in the ticket entry form drop-down list. This is a required field.
Description: Enter a short, but useful, description of this ticket priority.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this ticket priority for this Helpdesk.
Default value? Tick this checkbox to make this value the default ticket priority value.
After defining or modifying all required fields, click Submit.