From this screen, you can enter or change the following fields:
Name: Enter the name of the ticket status being defined or modified. This is the name that will display in the ticket entry form drop-down list. This is a required field.
Description: Enter a short, but useful, description of this ticket status.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this ticket status for this Helpdesk.
Default value? Tick this checkbox to make this status the default ticket status value.
Final value? Tick this checkbox to define this status as a terminal (final) status value. CNAV uses the final value flag to determine whether a selected status actually "closes" a ticket.
Transfer status? Tick this checkbox to define this status as a transfer status.
After defining or modifying all required fields, click Submit.