From this screen, you can enter or change the following fields:
Name: Enter the name of the date field being defined or modified. This is the name that will display on the ticket entry form. This is a required field.
Description: Enter a short, but useful, description of this date field.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this field for this Helpdesk.
Display on status reports? Tick this checkbox to include this field in the status reports generated for this Helpdesk.
Display on quick close and request ticket? Tick this checkbox to have CNAV display this field on the Quick Close Ticket form.
Track history? Tick this checkbox to track all (historical) values for this field instead of maintaining only the current value.
Log changes? Tick this checkbox to ask CNAV to log all changes made to this field within the system logs.
Require? Tick this checkbox to make this a required field.
Display date? Tick this checkbox to display only the date portion of the system date and time.
Display time? Tick this checkbox to display only the time portion of the system date and time.
Default to now? Tick this checkbox to default this field value to the current system date and/or time.
Sequence: Enter a value that indicates the order in which you want this field to appear on the Helpdesk ticket. (The field marked Sequence 1 is listed first, Sequence 2 is listed second, etc.) This is a required field.
Default value: Enter the default value you wish CNAV to assign to this field in the format mm/dd/yyyy. Note that you must enter a 4-digit year. If you don't want this field to have a default value, leave this item blank.
After defining or modifying all required fields, click Submit.