From this screen, you can enter or change the following fields:
Name: Enter the name of the picklist field being defined or modified. This is the name that will display on the ticket entry form. This is a required field.
Description: Enter a short, but useful, description of this picklist field.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this field for this Helpdesk.
Display on status reports? Tick this checkbox to include this field in the status reports generated for this Helpdesk.
Display on quick close and request tickets? Tick this checkbox to have CNAV display this field on the Quick Close Ticket form.
Track history? Tick this checkbox to track all (historical) values for this field instead of maintaining only the current value.
Log changes? Tick this checkbox to ask CNAV to log all changes made to this field within the system logs.
Require? Tick this checkbox to make this a required field.
Sequence: Enter a value that indicates the order in which you want this field to appear on the Helpdesk ticket. (The field marked sequence 1 is listed first, sequence 2 is listed second, etc.) This is a required field.
Picklist item details: For each item to be included as a picklist (drop-down menu) value, include the following information:
Sequence: Enter the order in which you want this picklist value to be displayed in the generated drop-down menu. The value with a sequence of 1 is displayed first, the value with a sequence of 2 is displayed second, etc.
Displayed value: Enter the value you would like to be assigned to this picklist value. The number or phrase you enter here will display as the value name in the list of drop-down values for this picklist.
Active: Tick this checkbox to activate this picklist value for this Helpdesk
Default: Tick this option button to select the default value for this picklist field. Note that you can only select Default for one picklist value.
To clear this form and start again, click Reset.
After defining or modifying all required fields, click Submit.