The Text Fields screen lists all of the active or inactive user-defined text fields that currently exist for the request ticket for this Helpdesk. If no values have been defined, the Text Fields edit screen displays.
If there are existing text fields, you can use this screen to:
Add a new text field: Click New.
Edit an existing text field: Click the Edit icon under Edit/Delete.
Delete an existing text field: Click the Delete icon under Edit/Delete.
Edit multiple text fields: Place a tick in the checkbox for each text field to be edited. Then, click Edit Selected.
Delete multiple text fields: Place a tick in the checkbox for each text field to be deleted. Then, click Delete Selected.
Edit all text fields: Click Edit All.
Delete all text fields: Click Delete All.
Toggle display between active and inactive fields: Click the Edit Actives or Edit Inactives button at the bottom of the screen.
If you select either New or Edit, the Text Fields edit screen displays.