From this screen, you can enter or change the following fields:
Name: Enter the name of the yes/no (boolean) field being defined or modified. This is the name that will display on the ticket entry form. This is a required field.
Description: Enter a short, but useful, description of this yes/no field.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this field for this Helpdesk.
Display on status reports? Tick this checkbox to include this field in the status reports generated for this Helpdesk.
Display on quick close and request ticket? Tick this checkbox to have CNAV display this field on the Quick Close Ticket form.
Sequence: Enter a value that indicates the order in which you want this field to appear on the Helpdesk ticket. (The field marked sequence 1 is listed first, sequence 2 is listed second, etc.) This is a required field.
Default value: Use these option buttons to select the default value for this yes/no field. If you don't indicate a value, CNAV sets Yes as the default.
To clear this form and start again, click Reset.
After defining or modifying all required fields, click Submit.