Clicking Find It Now, Helpdesk, Multiple Condition Search allows you to search for tickets in the current helpdesk using many different fields/criteria. Once you select an institution and helpdesk, you can search the selected helpdesk based on one, some, or all of the following fields::
Ticket ID: Enter the ID of the ticket you are searching for. Use this field only when you are looking for a specific ticket.
Ticket status: Use this field to limit the search to tickets having the specified status. The provided drop-down list includes every ticket status defined for the current helpdesk.
Ticket priority: Use this field to limit the search to tickets having the specified priority. The provided drop-down list includes every ticket priority defined for the current helpdesk.
Request type: Use this field to limit the search to tickets having the specified request type. The provided drop-down list includes every request type defined for the current helpdesk.
Building: Use this option to limit your search to problems reported by users in a specific campus building. The provided drop-down list includes all buildings on campus.
Department: Use this option to limit your search to problems reported by users in a specific department. The provided drop-down list includes all departments on campus.
Submitter: Use this field to limit your search to helpdesk tickets submitted by a specific person. Note that this entry field uses a dynamic list display. As you begin typing characters, CNAV will dynamically display all submitters whose names begin with those characters in the display field to the right of the entry field. The default value (blank) returns groups belonging to any submitter.
Requestor: Use this field to limit your search to tickets requested on behalf of a specific person. This entry field uses the same dynamic list display as the Submitter field.
Owner: Use this field to limit your search to tickets owned by a specific person. This entry field uses the same dynamic list display as the Submitter field.
3rd party notify: Use this field to limit your search to tickets for whom the specified person is listed as the third-party notification recipient. This field is used when the submitter wishes to send notifications of the status and resolution of this ticket to a third party (that is, someone in addition to the submitter and requestor). This entry field uses the same dynamic list display as the Submitter field.
Worker: Use this field to limit your search to tickets for whom the specified person is listed as a worker. This entry field uses the same dynamic list display as the Submitter field.
Search group: Use this drop-down list to restrict the search for submitters, requesters, owners, third-party notify recipients, and workers that is used by the dynamic list displays. You can restrict your search to only members of the selected user realm (such as Undergraduate Student, Employee, or Faculty). By default, CNAV includes Everyone.
Need by date: Use this field to limit your search to tickets having the specified need-by date. Note that you must include a 4-digit year in the date.
Request summary: Use this field to limit your search to tickets in which the specified string appears within the request summary.
Resolution notes: Use this field to limit your search to tickets in which the specified string appears within the resolution notes.
Technical notes: Use this field to limit your search to tickets in which the specified string appears within the technical notes.
Private notes: Use this field to limit your search to tickets in which the specified string appears within the private notes.
Note that the top of the screen contains a Selected Items list. As you select search criteria from the provided drop-down lists, CNAV adds those criteria to the Selected Items list. To change your mind and unselect any of these items, simply click on that item name under Selected Items. To clear all selected values and begin a new search, click Reset.
Once you have specified all desired criteria, click Submit.
To abandon this search and return to the Helpdesk search screen, click Back.