Clicking Campus Tools, Helpdesk, Helpdesk Tools, Quick Tiks displays a running total of the number of Quick Close Tickets that have been entered in each category. As you enter each new Quick Close Ticket, click the category name to display this window. Then, click the category name again to increment the count by 1 to include the newly added Quick Tik.
Click Save to save the updated total, then Exit. Finally, click Exit to return to the previous screen.