From this screen, you can enter or change the following fields:
Name: Enter the name of the integer field being defined or modified. This is the name that will display on the ticket entry form. This is a required field.
Description: Enter a short, but useful, description of this integer field.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this field for this Helpdesk.
Display on status reports? Tick this checkbox to include this field in the status reports generated for this Helpdesk.
Display on quick close and request ticket? Tick this checkbox to have CNAV display this field on the Quick Close Ticket form.
Track history? Tick this checkbox to track all (historical) values for this field instead of maintaining only the current value.
Log changes? Tick this checkbox to ask CNAV to log all changes made to this field within the system logs.
Require? Tick this checkbox to make this a required field.
Use regular expression? Tick this checkbox to indicate that you are using a regular expression to limit the acceptable values input to this field. Be sure to enter the actual regular expression in the field below.
Field use: Indicate whether this integer is to be displayed as a regular number (no formatting), or in percentage (%), or currency ($) format.
Default value: Enter the default value you wish CNAV to assign to this field. If you don't want this field to have a default value, leave this item blank.
Sequence: Enter a value that indicates the order in which you want this field to appear on the Helpdesk ticket. (The field marked Sequence 1 is listed first, Sequence 2 is listed second, etc.) This is a required field.
Comment: Enter any desired comments in this field.
Regular expression: If you ticked Use regular expression above, enter the regular expression to be used here.
After defining or modifying all required fields, click Submit.