From this screen, you can enter or change the following fields:
Name: Enter the name of the field being defined or modified. This is the name that will display on the ticket entry form.
Description: Enter a short, but useful, description of this field.
Sequence: Enter a value that indicates the order in which you want this field to appear on the Helpdesk ticket. (The field marked Sequence 1 is listed first, Sequence 2 is listed second, etc.)
Column header: Enter the short name that you wish to display to identify this field in the column header.
Attributes: Set the following attribute flags, as required:
Checked as default value? Tick this checkbox to set the default value for this field to Yes.
Track history? Tick this checkbox to track all (historical) values for this field instead of maintaining only the current value.
Log changes? Tick this checkbox to ask CNAV to log all changes made to this field within the system logs.
After defining or modifying all required fields, click Submit.