CNAV provides two places from which you can submit a new Helpdesk request ticket.
My Place, My Helpdesk, Submit New Request
Campus Tools, Helpdesk
Regardless of which method you use, to submit a request, you must provide the following information:
Name of the Helpdesk to which you want to submit the request
Request summary explaining what the problem is
A more detailed request description (optional)
Category. Check the box that most closely describes the type of problem you are having. The options presented will vary based on which categories are in use by the Helpdesk you selected.
Before you submit a new request, you may want to search the Helpdesk database for a similar problem to see whether it has already been resolved. To search the Helpdesk database, click Find It Now, Helpdesk.