From this screen, you can enter or change the following fields:
Name: Enter the name of the request type category being defined or modified. This is the name that will display at the bottom of the ticket entry form. This is a required field.
Description: Enter a short, but useful, description of this request type category.
Attributes: Set the following attribute flags, as required:
Activate? Tick this checkbox to activate this ticket status for this Helpdesk.
Quick Tik only? Tick this checkbox to ask CNAV to display this request type category only on the Quick Tiks screen.
Request type group: Enter an integer value to be associated with this request type category. You can use this integer value in the future for report and statistic generation. This is a required field.
After defining or modifying all required fields, click Submit.