Edit Helpdesk Ticket

This screen allows you to edit the content and/or layout of request tickets for the current Helpdesk. (The current Institution and Helpdesk appear on the title bar of this form.) CNAV also displays this screen as the last step in the Helpdesk Builder wizard.

On this screen you can:

• Specify the layout of the Helpdesk ticket form by sequencing or hiding system-defined fields

• Edit the drop-down list values for system-defined fields

• Add, remove, and edit user-defined fields

For more information about system-defined fields, click here.