Clicking Campus Tools, Helpdesk, Helpdesk Tools displays the Helpdesk Tools menu. The Helpdesk Tools menu provides access to tools designed for Helpdesk workers, Helpdesk administrators, and Helpdesk system administrators. What you see on this menu depends on who you are.
The drop-down menus at the top of this screen allow you to select the Institution and Helpdesk. Before you can use the Worker Tools or Administrator Tools, you must select the helpdesk you wish to manipulate. CNAV remembers the last helpdesk you used within the helpdesk system.
The possible categories of tools on this menu are: