Helpdesk Worker Tools

Clicking Campus Tools, Helpdesk, Helpdesk Tools displays the Helpdesk Tools menu. This menu includes Worker Tools, Administrator Tools, and System Administrator Tools. (Note that some of these tools may not display on your screen. CNAV shows you only those tools you are authorized to use.)

Helpdesk workers have access to the following tools:

• Enter New Ticket

• Quick Close Ticket

• Status Reports

• Display Your Open Work Requests

• Display Completed Tickets in Past Year

• Query Tickets

• Quick Tiks

• Survey Reports