Clicking Campus Tools, Helpdesk, Helpdesk Tools, Status Reports allows you to generate Helpdesk status reports on a wide variety of topics. Enter one or more of the following fields:
Helpdesk: Select the Helpdesk to be reported on or -ALL- to include information from all Helpdesks to which you have access. (Because access rights vary form one user to another, -ALL- may or may not include all Helpdesks that exist at your institution.)
Status: Indicate whether to limit the report to Open or Closed Helpdesk tickets.
Person/Group name: To report on requests associated with a specific person or group, enter that person or group name here. Note that this field has a dynamic list display. Names that match the entered characters will appear in the field directly below this input field.
As: Indicate whether the person or group listed above is the Owner, Worker, Requestor, or Submitter. Using the option buttons to the left of the dynamic display field, you can also limit the display to either active campus members or Helpdesk workers.
Specify field contents to be included in the report for the following fields:
Building
Department
For each item, select the value to be reported upon (or -ALL-) from the drop-down list.
Enter dates: To limit the report to tickets opened or closed on, before, or after a specific date, enter the dates here:
From date: List all tickets created on or after this date.
To date: List all tickets created before or on this date.
All dates must be entered in the format mm/dd/yyyy. Note that the 4-digit year is required.
Date type: Indicate whether the date or dates entered above represent the date the tickets were submitted or the date on which the tickets were closed.
Request type categories: To limit the report to tickets that match a specific category, select the category from this list.
Tickets due: Indicate the approximate date on which the tickets to be listed are due to be completed. You can request a report of tickets due today, tomorrow, this week, or this month. Or, you can simply request -ALL- tickets that meet the other specified criteria.
Sort results: Click one of these options buttons to select the column by which the report will be sorted.
Sort order: Specify whether to sort the tickets in ascending or descending order.
Records shown: Specify how many records to display per page.
After entering all desired fields, click Submit.